The Nigerian Electricity Regulatory Commission (NERC) has drafted 25 people from various fields relating to electricity engineering, manufacturing and consumer protection advocacy to monitor the reliability of electricity supply in five distribution zones within the country.
According to NERC, the 25 professionals drawn from the Manufacturers Association of Nigeria (MAN), Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA), Consumer Protection Council (CPC), Nigerian Society of Engineers (NSE) and select Nigeria-based non-governmental organisations would have the mandate to entertain and scrutinise disputes between electricity consumers and any successor Power Holding Company of Nigeria (PHCN) distribution companies.
While inaugurating these experts for its power consumers' forum in five distribution zones of Abuja, Enugu, Port Harcourt, Ibadan and Kano, NERC stated that the forums were charged with responsibilities akin to an appellate court and would handle complaints on energy supply and consumption emanating from the distribution companies.
It reiterated that consumer satisfaction remained the bedrock of the Nigerian electricity reform exercise, adding that Article 3 of the Customer Complaints Handling: Standard and Procedures which it developed in line with its mandate provides for the establishment of Customer Complaints Units (CCUs) across the discos...
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